T-Mobile agrees to pay big bucks for last year’s 911 outage

Published by Trevor Mogg on DigitalTrends

It must be a truly harrowing experience if you have to contact first responders and the 911 call doesn’t connect, but that’s exactly what happened to thousands of T-Mobile customers in the U.S. during a 12-hour period on June 15, 2020.

As a result of the alarming incident, the wireless carrier this week agreed to pay $19.5 million in a settlement with the Federal Communications Commission (FCC).

According to the FCC’s report, last year’s nationwide 911 outage resulted in the “complete failure” of more than 23,000 emergency calls.

The initial cause of the downtime was attributed to the “brief failure of a leased fiber transport link in the T-Mobile network,” the FCC said, adding: “The outage revealed, and was compounded by, a temporary routing flaw in a single ....

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